Configure your Voicemail

You can configure your voicemail by dialing “999”. Once connected to voicemail, you will be presented with the voicemail auto attendant interface. This feature will then present you with a voice menu system which announces the voicemail options and allows you to dial a key to access and manage those options. The initial options you are presented with are the following:

  • Dial * to play your messages
  • Dial 9 to go to options
  • Dial pound(#) to exit

To configure your voicemail, dial “9”. The following are the options announced by the voicemail system and by dialing their corresponding keys you can access, change and update these features:

  • Dialing “1” allows you to change your profile status.
  • Dialing “3” allows you to dial a number.
  • Dialing “4” allows you to delete all read messages.
  • Dialing “5” allows you change your self-identification message.
  • Dialing “6” allows you to play mailbox information.
  • Dialing “7” allows you change your voicemail PIN number (which will be reflected in 3CX Management Console).
  • Dialing “8” allows you to change your greeting message.
  • Dialing “9” allows you to restart the voice menu’s prompts.


Self-Identification Message
To record your self-identification message:
Go to your voice-mail menu (Default 999).
Enter your Voice Mail PIN number
Go to the options menu (‘9’ key).
Press ‘5’ key to record the self ID message.
Record your name only, i.e. ‘Sarah Jones’​
Opening statement/greeting? Maybe with some passwords and log ins (since it’s secure right?)
Hello and welcome to The Matrix Group.  I am here for any IT issue you may have depending on where you might be working.
Here are a few things that might interest you:
You can connect your smart phone to our email servers so you don’t miss out on any important updates.

We have Webex accounts for you to use for meetings and discussions across the cloud.

If you are having any issues a simple email to create and ticket.

We have an IP phone system and you have an extension you can use and call from.

If you have a laptop, the software should already be loaded.  If not please let me know and I will guide you through the process.

If for any reason you need, would like, or just curious about anything, just shoot me an email or a call.  I will be more than happy to assist in any way that I can.

Sharepoint Document Management

I know for quite some time we have had some issues syncing and not syncing.  Alas there is a solution thanks to Jeffrey Johnston.  Together we figured out a way to manipulate SharePoint without having to sync the whole page to your hard drive.  You can map a SharePoint folder to your computer as a mapped drive.

Make sure you are using IE for this!

To map a network drive to a SharePoint Online library, follow these steps:

  1. Sign in to the SharePoint Online site by using your Office 365 credentials. Make sure that you click to select the Keep me signed incheck box.
  2. Browse to the library that you want to map the drive for.
  3. Click the LIBRARYtab on the ribbon, and then click Open with Explorer.
  4. Click in an empty area of the Explorer window address bar, and then copy the URL of the library.
  5. Right-click the Computer icon from the Desktop, or within Windows Explorer, and then click Map Network Drive.
  6. Click the Connect to a Web site that you can store your documents and pictureslink, and then click Next two times.
  7. Paste the URL that you copied in step 4, click Next, and then follow the instructions in the wizard.

Adding Email

  1. Click File, the Account Settings drop-down menu, and choose Account Settings.
  2. Under the “E-mail” tab, choose your account, and then click Change.
  3. Click More Settings…, click the Advanced tab, and then click Add.
  4. Type the name of the shared mailbox, and then click OK.
  5. Click OKNext, and Finish.


You can connect your smart phone to our email servers so you don’t miss out on any important updates.

Use the information on this page if you need to use POP or IMAP to connect to your mailbox.
POP setting
Server name:
Port: 995
Encryption method: SSL

IMAP setting
Server name:
Port: 993
Encryption method: SSL

SMTP setting
Server name:
Port: 587
Encryption method: TLS